FAQs
Below FAQ are some common concerns of our clients before or after purchasing, if you have other questions, please just send it to support@be***********n.com
GENERAL
Who is Benifile and what makes Benifile different?(介绍你的公司做什么）
Ben****e is a HongKong based women-footwear company.As a woman-owned business, we recognize that we couldn't have gotten where we are without the help of mother nature. we're finding new uses for materials that exist right in front of us to make nice and comfort shoes for women. Like straw&flax,bonded leather materials,wood pulp and recyled bottles,because they're our best chance for a sustainable future.
How do I become a Benifile footwear retailer?（怎么样才可以成为代理商）
If you have any questions about wholesale or retails, please submit the form.We will respond to your emails within 24 hours.Phone:+852 9***** Address: ***********************************
Our Commitment to sustainability
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Will my personal information kept private?
All customer information that you share with us is kept completely private and confidential. We do not share, rent or sell your personal information.You can check more information on our Privacy Policy page.
Are payment and shopping on your site safe and secure?
All customer information that you share with us is kept completely private and confidential. We do not share, rent or sell your personal information.To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.You can check more information on our Privacy Policy page.
ORDER,SHIPPING & TRACKING
Where is my order?
You may check the progress of your order on the Track Order page. Please allow up to 3 business days before your order is ready to be shipped. You will receive an email notification containing tracking infos when your order has been shipped.
What payment methods do you accept?
We accept major credit cards as well as payments through PayPal.
When you choose to pay with PayPal, you’ll be directed to the PayPal website at the end of your ordering process. When this happens, just log into your PayPal account and confirm the payment. Afterwards, you’ll get an order confirmation both on our website and via email.
We accept the following credit cards: Visa, MasterCard,Google Pay,Applepay,Shop pay, and American Express.
If you’re paying with Visa or MasterCard, you might be given a “confirmation form” to fill out from your credit card company—e.g. Verified by Visa or MasterCard SecureCode. In this case, please complete the info and authorize the payment. You must confirm the payment in order to be taken to our “order confirmation page,” and for your order to be processed. All payments are processed with 256-bit SSL encryption for secure ordering.
What countries do you ship to ?(可有可没有）
We currently ship to the USA, Australia, the United Kingdom to countries within the EU, India, Singapore, South Korea, Japan, New Zealand, Brasilia, Argentinia, South Africa, United Arab Emirates, Kuwait, Katar, Dubai, Israel.
How can I change my order?
Please fill out the contact form to update your order. We can correct your shipping address, quantity of items, names, etc. Once your order has been shipped, we will be unable to correct your order.
When will my order be shipped & delivered?
Please allow for up to 1 to 3 business days after ordering for it to be processed. During special holidays, orders may take longer to be processed.
Orders are processed on weekdays from Monday - Friday. Please expect up to 7 to 20 business days for final delivery at this moment. Sometimes orders may arrive later than expected due to COVID-19 situation.We will update our fast delivery ways soon.Read more on our Shipping Poilcy.
How do I use a discount code?
If you have a code,you can enter it at the first stage of your checkout.You'll see where to enter it underneath your order summary.Don't forget to hit 'apply' after entering!Please note that a discount code will only work at www.benifilecolection.com(你的网址),and that you can only use one discount code per order!
What shipping methods do you use ?
Most orders within the United States will be delivered via e-packet etc, which is a US Postal Service product.Please check the mailbox or front door for your package. For other countries, please refer to the following:
UNITED STATES - E-packet, USPS, Fedex, UPS
CANADA - Canada Post
UNITED KINGDOM - Royal Mail
AUSTRALIA - Australia Post
What if I want to cancel or change my order?
Please fill out the contact form to update your order. We can correct your shipping address, quantity of items, names, etc. Once your order has been shipped, we will be unable to correct your order.
Can I return or exchange my order? How do I do that?
Yes,you can.Please visit our Refund & Returns page for complete information.
Do you offer free delivery?（请具体编辑）
Yes we do. All orders include free delivery. Please Check upon our Shipping Policy for more.
Can I expedite my order?（请具体编辑）
No problem! We offer 5-7 business day expedited shipping starting at $12.The final price for this options will be given at checkout.
Please note that we only ship and deliver on business days.
What countries do you ship to ?（请具体编辑）
We currently ship to the USA, Australia, the United Kingdom to countries within the EU, India, Singapore, South Korea, Japan, New Zealand, Brasilia, Argentinia, South Africa, United Arab Emirates, Kuwait, Katar, Dubai, Israel.
My tracking number doen't work.What can I do ?
Please check it again the following day; it sometimes takes up to 48 hours for the tracking information to sync. If it still doesn't work, please drop us a line on Contact Page.
What should I do if I haven't received a confirmation email after my purchase?
We send confirmation emails immediately after your purchase--so if it hasn’t landed in your inbox, please check your spam/junk folder just in case! If you still haven't received your confirmation email, please drop us a message and we’ll check for any problems and resend the email to you.
PAYMENTS & REFUNDS
What is Benifile's Return Policy？
Please check on more on Refund & Return page for complete information.
Which currencies do you accept?
You can only complete your purchase in U.S. dollars--but don't worry! Regardless of your chosen currency, we will convert your currency during the checkout process.
Will I have to pay taxes/import fees on receiving my Benifile products?
It's possible that in some cases, your order may be subject to taxes. But as we have no control over these charges, we can not tell you what the cost might be; customs policies and import taxes vary widely from country to country. If you're unsure, please check your home country's import tax policies. Our shipping covers delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. We will include the necessary documents for customs/border control with your parcel, but your country's assessment of these documents, the time it takes and the import taxes charged are out of our control.
When will I receive my refund?
After receiving and checking your return order information, we will send you the refund information via email. It may take up to 14 business days after you return the item to receive the refund (Mostly you will receive the refund as soon as possible). Refunds will be credited back to your original payment method.