FAQs

Q:Do I need an account to place an order? 
A:No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time. 

Q:I’ve forgotten my password - what should I do? 
A:On the Log In page, click on the “Forgot password” link and we will email you instructions to reset your password. 

Q:Which countries does Store ship to?
A:Currently, we ship within Australia, United States of America, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and countries within the European Union
We are growing rapidly and will add other countries soon. Please subscribe to our newsletter if you would like to receive updates. 

Q:How long does delivery take and how is my order shipped?
A:Our shipping time is 7-16 business days. Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

Q:How much does shipping cost?
A:Shipping on orders over USD 60 is free. A nominal shipping fee is charged for orders under USD 60.

Q:Are Store products new or pre-owned?
A:We only sell new items.

Q:Can I deliver to another address, other than my card billing address?
A:Yes, it is possible.

Q:How do I subscribe to your newsletter? 
A:In the footer of the homepage, there is a text box under “Sign up for our newsletter” where you can enter your email address. You will then receive an email notifying you that you are subscribed. Our subscribers are the first to receive sale alerts, new arrivals and discount codes. 

Q:I can't find an item that I am looking for?
A:Please email our customer care at support@toytempo.com and we will do our best to help.