Shipping Policy

ORDER PROCESSING 

The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.

For Toytempo Hand-made Jewelry. Since your purchase is custom-made, it is fully handcrafted. Please allow 3-5 business days for your order to be dispatched from our fulfilment center. (Medallion requires 1-3 additional production days).

Shipping time: You will receive a Order Confirmation email once you place the order. When the product is shipped, you will immediately receive a tracking number from the shipping company, the tracking number will be active within 24 hours. This will let you know where the goods are and how long it will take. Items usually take between 5 to 8 business days to arrive at their destination but can take longer from time to time during Covid-19 regulations.

Order Cut off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

SHIPPING AND HANDLING DETAILS

We offer International Secure-Tracked shipping - 4.98 USD Excluding tax, Free Shipping on orders over 49.99 USD 

At Toytempo, we are honored to bring great value and service to our customers, our partner shipping companies includes: USPS, DHL, UPS and other special lines.

Shipping Name Condition Price
Free Secure Tracked $49.99 and up Free
International Secure Tracked Shipment $0.01–$49.98
$4.98 USD

ESTIMATED SHIPPING TIME BASE ON RECENT DELIVERIES

* Shipping time varies by locations, these shall not be seen as a guaranteed delivery timeframe. We do our best to ensure the shipping process works as smooth as possible. But in case of late delivery, please noted we do not issue a refund.

*This delivery timeframe include production (3-5 business days).All shipping times exclude clearance/customs delays    

 

 

Shipping Address -The shipping address will be taken from the PayPal record (PayPal checkout model). The address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed.

Kind Note:

During public holidays (Monday to Friday are working days), shipping time may be affected because express companies will restrict operations during this period. Although unfortunately this is beyond our control, we will do our best to improve this issue.

TAXES & DUTIES

For the United States
Please note that our products do charge taxes in the United States.

TRACKING YOUR ORDER

You will receive an email with a tracking number once your order is shipped. If you still have not received the tracking information within 5 business days, please Contact Us.

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the update of the tracking website.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Thank you for trusting our business! If there are any problems with your order, you can submit a trouble ticket to our support center mail support@toytempo.com for further assistance. Our dedicated customer service team will contact you ASAP with 24 hours.

Support:- 24/7-

Phone: +1 628-629-4063

Email: support@toytempo.com

Address: 14101 Sullyfield Cir, Chantilly, VA 20151, USA